This privacy notice will explain how CAB uses the personal data we collect from you when you use this website.

  • Statement of Policy
  • CAB's Privacy Notice to the Public
  • Feedback on our Privacy Notice

Statement of Policy
The CAB is committed to protect and respect your personal data privacy. We are at the forefront of not only implementing but complying with the Data Privacy Act of 2012.

We will provide individuals a Personal Information Collection Statement in an appropriate format and manner whenever we collect personal data from them (i.e. in the manual form or web page that collects personal data, or in a notice posted at the entrance area of CAB where participants’ personal data is collected through log book).

CAB's Privacy Notice
For processing complaints, inquiries, and requests

Personal Data Collected
We collect the following personal information from you when you manually or electronically submit to us your complaints or requests:

  • Name
  • Address
  • Contact Number
  • Email Address
  • Supporting documents that may include personal & sensitive information
  • Other non personal information such as Airline involved, Booking Reference, Details of the complaint

The CAB uses Joomla Statistics, a third-party service to analyze the web traffic data for us. This service use cookies. Data generated is not shared with any other party. The following web traffic data are analyzed:

  • Your IP address
  • The search terms you used
  • The pages and internal links accessed on our site
  • The date and time you visited the site
  • Geolocation
  • The referring site or platform (if any) through which you clicked through to this site
  • Your operating system
  • Web browser type

The collected personal information is utilized solely for documentation and processing purposes within the CAB and is not shared with any outside parties. They enable the CAB to properly address the complaints, inquiries, and requests, forward them to appropriate internal units for action and response, and provide passengers/clients with appropriate updates and advisories in a legitimate format and in an orderly and timely manner.

Protection Measures
Only authorized CAB personnel has access to these personal information, the exchange of which will be facilitated through email and hard copy. They will be stored in a database for two years (after complaints, inquiries, requests are acted upon) after which physical records shall be disposed of through shredding, while digital files shall be anonymized.

Access and Correction
You have the right to ask for a copy of any personal information we hold about you, as well as to ask for it to be corrected if you think it is wrong. To do so, please contact our Data Protection Officer, through the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Feedback on our Privacy Notice
If you have suggestions with regards to our privacy notice, you may reach us through this form or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.